Privacy Policy
Effective date: July 15, 2026
Boost Lab, Inc. ("Boost Lab," "we," "us," or "our") operates theboostlab.com and repair.theboostlab.com. We provide professional turbocharger rebuild and fuel injector cleaning services, and we sell related parts through our online store. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using our websites or services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide to us
- Contact information: your name, business name, mailing address, email address, and phone number when you submit a repair request, create an account, place an order, or contact us.
- Repair and service details: information about your vehicle, turbocharger, or fuel injectors, including part numbers, symptoms, and service history, submitted through our repair intake forms.
- Order and payment information: billing and shipping addresses and order history. Payment card details are processed by our third-party payment processors and are not stored on our servers.
- Communications: the contents of emails, form submissions, chat messages, and text messages you exchange with us.
Information collected automatically
- Usage data: pages visited, products viewed, referring pages, and general interaction with our websites.
- Device data: IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies: we use cookies to keep your shopping cart active, remember preferences, and understand how our websites are used. You can control cookies through your browser settings, though some site features may not function without them.
2. How We Use Your Information
- To receive, evaluate, repair, and return your turbocharger or fuel injectors, and to keep you informed about the status of your repair job.
- To process and fulfill orders placed through our online store, including shipping and delivery notifications.
- To respond to questions, provide quotes, and deliver customer support.
- To send transactional communications by email or SMS, such as receipt confirmations, repair status updates, quotes, completion notices, payment requests, and shipping notifications.
- To improve our websites, services, and product offerings.
- To prevent fraud, enforce our terms, and comply with legal obligations.
3. SMS/Text Messaging
Boost Lab, Inc. offers SMS text messaging to keep customers informed about their repair jobs and orders. This section describes our text messaging program.
Consent and opt-in
You consent to receive SMS messages from Boost Lab, Inc. when you provide your mobile phone number through our online repair intake form, during checkout, or verbally when arranging service by phone or email. Consent to receive text messages is not a condition of any purchase or service.
Types of messages
Messages are transactional and conversational in nature and relate to your own repair job or order. Examples include confirmation that your parts arrived, repair quotes, job completion notices, payment reminders, and return shipping updates. Message frequency varies based on the status of your service. Message and data rates may apply.
Opting out and getting help
You may opt out of SMS messages at any time by replying STOP to any message from us. After opting out, you will receive one final message confirming your opt-out. You may opt back in at any time by replying START. For assistance, reply HELP to any message, call us at 813-443-0531, or contact us through repair.theboostlab.com.
No sharing of mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with, sold to, or transferred to any third party. Information may be shared with subcontractors only in support of providing services to you, such as our messaging platform provider used to deliver the messages themselves.
4. How We Share Your Information
We do not sell your personal information. We share personal information only in the following circumstances:
- Service providers: companies that perform services on our behalf, such as payment processing, shipping carriers, email and SMS delivery platforms, and website hosting. These providers may access personal information only as needed to perform their functions and are not permitted to use it for other purposes.
- Shipping carriers: your name, address, and phone number are shared with carriers such as UPS, FedEx, or USPS to deliver your parts and repairs.
- Legal requirements: when required by law, subpoena, or court order, or to protect the rights, property, or safety of Boost Lab, Inc., our customers, or others.
- Business transfers: in connection with a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction.
5. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse. Our online store and repair portal use encrypted (HTTPS) connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as needed to provide services, maintain business and warranty records, comply with legal and tax obligations, resolve disputes, and enforce agreements. Repair and order records are retained to support warranty claims and future service on your equipment.
7. Your Choices and Rights
- SMS: reply STOP to any text message to opt out at any time.
- Email: marketing emails, if any, include an unsubscribe link. Transactional emails related to an active repair or order will still be sent.
- Access and correction: you may contact us to request access to, correction of, or deletion of your personal information, subject to records we are required to keep for legal, warranty, or business purposes.
- Cookies: you can manage cookies through your browser settings.
Depending on where you live, you may have additional rights under applicable state privacy laws. To exercise any of these rights, contact us using the information below.
8. Children's Privacy
Our websites and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
9. Third-Party Links
Our websites may contain links to third-party sites, such as manufacturer resources or shipping carrier tracking pages. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be communicated through our website. Your continued use of our websites and services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
Boost Lab, Inc.
37833 Pineapple Ave, Unit A
Dade City, FL 33523
Phone: 813-443-0531
Web: repair.theboostlab.com